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Q: What is the average lead time for a chandelier?
A: The usual manufacturing time is four to six weeks, depending on the schedule.
Q: What happens if something arrives broken?
A: If something arrives broken, you just have to email us the photos of the broken pieces, and we will send you the replacements as soon as possible at no additional cost.
Q: Do you offer any services for professionals, such as designers, interior decorators, and architects?
A: We will be happy to assist you in your project, with personalized advice based on your needs and your budget. We also offer special discounts, depending on the size of your order.
Q: What is special about Murano glass chandeliers and mirrors?
A: Murano glass chandeliers and mirrors are renowned worldwide for their quality and beauty. Each piece is meticulously handcrafted by skilled artisans in Murano, Italy, using age-old techniques passed down through generations. Owning one of these items means owning a piece of Italian history and artistry.
Q: Are all your chandeliers and mirrors made of genuine Murano glass?
A: Absolutely. Every chandelier and mirror we sell is made from authentic Murano glass. We ensure the legitimacy of our products by sourcing them directly from the glassmasters in Venice.
Q: Can I customize my Murano chandelier or mirror?
A: Yes, we offer full customization options for your Murano glass chandelier or mirror. You can choose the size, color, and design to fit your personal aesthetic. Share your ideas and requirements with us, and our team will help create a piece that is uniquely yours.
Q: How do you ensure that you offer the best price in the market?
A: We have a best price guarantee which means we check competitors' prices and ensure ours are the most competitive. If you find a lower price elsewhere, we will not only match it but also offer an additional 10% off.
Q: What is the MuranoDirect Promise?
A: The MuranoDirect Promise is our commitment to delivering authentic Italian luxury at the most competitive prices, accompanied by exceptional value and expert advice. If you find a better deal elsewhere, we pledge to beat that price and further enrich your purchasing experience.
Q: How can I place an order for a Murano glass chandelier or mirror?
A: You can place an order by contacting us directly via phone, email, or through our website. Our customer service team will guide you through the process and answer any questions you might have.
Q: Do you ship internationally?
A: Yes, we provide global shipping. Whether you're located within the United States or elsewhere, we can ship your chosen Murano glass items to you.
Q: What if I need help selecting the right product for my space?
A: Our expert team is on stand-by to assist you. We can provide recommendations based on your space, style preferences, and color scheme, ensuring you select a piece that perfectly complements your interior.
Q: What should I do if I have a problem with my order?
A: If you encounter any issues with your order, please contact our customer service immediately. We are committed to making sure you are completely satisfied with your purchase and will work diligently to resolve any problems.
Q: Are the chandeliers difficult to install?
A: Each Murano chandelier comes with detailed instructions and the necessary components for installation. While we have designed the process to be as straightforward as possible, due to the delicate nature and intricacy of Murano glass, we recommend professional installation to ensure the utmost safety and proper handling. Should you require assistance, MuranoDirect offers personalized installation guidance. Our team can support you via Zoom, Skype or over the phone to make sure the installation is carried out correctly and safely. If you prefer, we can also coordinate custom installation services in your area for a seamless experience.
Q: How should I care for my Murano glass products?
A: Murano glass should be dusted with a soft, dry cloth. If you need to clean it more thoroughly, you can use a cloth dampened with water and a mild detergent. Avoid using abrasive cleaners that could damage the glass.
Q: How can I be sure the Murano glass product I received is authentic?
A: All our products come with a certificate of authenticity, ensuring you have purchased a genuine Murano glass item. Our direct relationship with Venice glassmasters also testifies to the authenticity of our items.
Q: Do you provide a certificate of authenticity?
A: Yes, we provide a certificate of authenticity with every Murano glass product you purchase from us, guaranteeing the origin and quality of your item.
For any additional questions, do not hesitate to reach out to our customer service team directly. We are here to ensure that your experience with MuranoDirect is exceptional!