Whether you're interested in a specific piece from our collection, have questions about customization, or want to discuss a bespoke project, we're here to help. Share your vision with us, and Giuliano and Luz will personally review your inquiry.
We respond to all inquiries within 24 hours during business days. For urgent matters, please call us directly.
While our exquisite Murano glass pieces are crafted in Venice, Italy, our main office is in Florida, USA. If you'd like to schedule an in-person consultation with Giuliano and Luz, please contact us in advance to arrange an appointment.
9730 Sea Turtle Dr., Plantation, FL 33324, USA
Campo S. Bernardo, 39, 30141 Venezia VE, Italy (By Appointment)
Monday-Friday: 9:00 AM - 6:00 PM Eastern Time
Saturday: By appointment only
Sunday: Closed
For the best experience, we recommend scheduling an appointment at least 48 hours in advance.
Find answers to common questions about contacting and working with MuranoDirect.
We pride ourselves on prompt, personalized service. All inquiries are reviewed by Giuliano and Luz personally, and we guarantee a response within 24 hours during business days (Monday-Friday). For complex inquiries that require consultation with our artisans in Venice, we may need up to 48 hours to provide you with complete information. If your matter is urgent, we recommend calling us directly for immediate assistance.
Absolutely! We frequently conduct video consultations for clients worldwide who wish to discuss their projects in detail. During these calls, Giuliano and Luz can provide personalized guidance, show product samples, and answer any questions you may have. To schedule a video consultation, simply mention your interest in the contact form, along with your time zone and preferred dates/times. We'll coordinate a meeting at a mutually convenient time.
To help us provide the most accurate and helpful response, we recommend including the following details in your inquiry: (1) Whether you're interested in a specific piece from our collection or a custom design, (2) The intended space and its dimensions (ceiling height, room size, etc.), (3) Your preferred style, colors, and any design preferences, (4) Your timeline for completion and installation, (5) Your location for shipping consideration, (6) Budget parameters, if applicable. The more information you provide, the better we can tailor our response to your specific needs.
While our production is in Venice, Italy, we serve clients worldwide and do not currently maintain physical showrooms in other locations. However, for significant projects, Giuliano and Luz occasionally travel to meet with clients internationally. We've perfected our remote consultation process, combining video meetings, detailed digital presentations, and material samples to ensure a smooth experience regardless of your location. We also coordinate with local installation professionals in your region when needed.
Once your order or custom project is confirmed, you'll be assigned a dedicated project manager who will provide regular updates throughout the process. For custom pieces, we typically share progress photos from our Venetian workshop at key stages of production. You can always reach out to your project manager directly with any questions or concerns. For general inquiries about your order, you can contact us via email with your order reference number, and we'll provide a status update within 24 hours.
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